Our philosophy to convenience stores, customer service and more
A Q&A with Mark Walsh
Q: What is the most rewarding part of your job as a c-store consultant?
A: What motivates me is the immense sense of pride the owner feels when launching a new or remodeled store – or seeing sales climb after introducing new programs and sales strategies. To me, it’s about doing everything I can to set them up for success.
Lately, many of my most rewarding projects have involved First Nations clients, where there is an opportunity to make a difference beyond the business and contribute to the well being of the community and its people.
Q: What single word best describes what you do?
A: Connections. I bring together the right people to meet the project vision and demands. I get clients into the door and facilitate top level partnerships with gas providers, franchise partners and product & equipment suppliers to get the best results.
Q: How do you choose which Associates and Partners to bring onto a project?
A: It is determined by the needs and scope of the project. In choosing my Associates and Partners, I need to know that they share my mission, my values, my philosophy and my work ethic. They have to be great at what they do and deliver on their promises. The Associates and Partners I currently work with are companies, consultants and vendors I have come to trust and have no hesitation in recommending.
Q: What do you offer that others don’t?
A: Part of what I do is to help clients become more confident in what they are doing and to believe in what they are trying to achieve. I also help them set bigger goals beyond profits – such as positively influencing the community and becoming a role model to youth. This will help them in their business operations and personal lives.
I have a huge passion to give back to others, and it just so happens I have a core competence in retail service businesses. My aim in life is to assist those I cross paths with to be better – whether it is making their business more profitable, instilling pride of ownership, building confidence and self esteem… or simply encouraging someone to have more fun in life.